At puppalco, we are committed to protecting your privacy and ensuring a safe online experience for all our customers. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to protect it.
By using our website or purchasing our products, you agree to the terms and conditions of this Privacy Policy. If you do not agree with any part of this policy, please do not use our services or provide any personal information.
1. Information We Collect
We collect both personally identifiable information (PII) and non-personally identifiable information (non-PII) in the following ways:
1.1 Personal Information
When you visit our website, make a purchase, sign up for newsletters, or contact us, we may collect the following personal information:
- Name (First and Last)
- Email address
- Phone number
- Shipping and billing address
- Payment information (credit card details)
- Account login credentials
- Transaction history
1.2 Non-Personal Information
We may also collect non-personal information that does not identify you individually but helps us to improve your experience. This may include:
- Browser type
- Device information
- IP address
- Cookies and tracking data
- Pages visited on our website
- Referring URLs
2. How We Use Your Information
We use the information we collect in the following ways:
- Order Processing: To process and fulfill your orders, including billing and shipping.
- Customer Support: To provide customer service and respond to your inquiries.
- Marketing and Promotions: To send you updates, promotional offers, and newsletters (you can opt-out at any time).
- Improvement of Services: To improve our website, products, and customer experience based on your feedback and usage patterns.
- Security: To enhance the security of our website and prevent fraud.
- Legal Compliance: To comply with legal obligations and resolve disputes.
3. How We Protect Your Information
We take the protection of your personal information seriously and implement several measures to safeguard it:
- Encryption: We use SSL (Secure Socket Layer) encryption to protect your sensitive data during transmission.
- Secure Payment Processing: Payment information is processed through secure third-party payment gateways (e.g., PayPal, Stripe) and is not stored directly on our servers.
- Access Control: Only authorized personnel have access to your personal data for legitimate business purposes.
- Regular Audits: We conduct regular security audits and vulnerability assessments to ensure our systems are secure.
Despite our efforts, no security system is entirely infallible, and we cannot guarantee the complete security of your data. We recommend that you take precautions when sharing personal information online.
4. Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., web beacons, pixel tags) to collect information about your browsing behavior. Cookies are small text files stored on your device that help us remember your preferences and provide a more personalized experience.
You can control cookie settings through your browser settings. However, disabling cookies may impact your experience on our website.
5. Third-Party Links
Our website may contain links to third-party websites, such as social media platforms or other pet-related services. These sites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review their privacy policies before sharing any personal information.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you wish to delete your account or request the removal of your personal data, please contact us at puppalco23@gmail.com
7. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information (subject to certain exceptions).
- Opt-Out: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from a child under 18, please contact us so we can delete that information.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Address:Calgary,canada.
Email Address:puppalco23@gmail.com
Phone whatsapp number:+16835004440
