Health Guarantee for Puppies

At puppalco , we are committed to providing our customers with healthy, happy, and well-cared-for puppies. We understand that adopting a puppy is a major decision, and we want to give you peace of mind knowing that the puppy you bring home is in great health.

Our Health Guarantee provides protection for your new puppy against serious health conditions that may arise shortly after adoption. Please read our policy below for detailed information about the terms of our Health Guarantee.

1. Health Check Before Adoption

Each puppy sold by puppalco  undergoes a thorough health examination by a licensed veterinarian before they are available for adoption. This includes:

• Vaccinations: All puppies are up to date on age-appropriate vaccinations.
• Deworming: Each puppy is treated for common parasites, and a record of deworming is provided.
• General Health: The puppy is examined for any signs of illness, congenital defects, or other health issues.

We ensure that each puppy is healthy before leaving our care and ready to join their new family.

2. Terms of Health Guarantee

We offer a [60]-day health guarantee for each puppy purchased from our store. The details of the guarantee are as follows:

• Duration of Health Guarantee: This guarantee is valid for the days from the date of adoption.
• Covered Health Conditions: If the puppy is diagnosed with any serious hereditary health issues or congenital defects that affect the puppy’s ability to live a normal life (as determined by a licensed veterinarian), we will offer you one of the following options:
  • Replacement Puppy: We will offer a replacement puppy of equal value, subject to availability.
  • Partial Refund: If a replacement puppy is not available, we may offer a partial refund, depending on the situation.
• Exclusions: The health guarantee does not cover:
  • Conditions resulting from improper care, neglect, or accidents after adoption.
  • Viral infections or illnesses contracted after the puppy is brought home.
  • Routine care such as vaccinations, flea control, or minor ailments.

3. Health Guarantee Procedure

If you believe your puppy has a serious health issue covered under this guarantee, follow these steps:

1. Veterinary Documentation: You must have the puppy examined by a licensed veterinarian within [3] days of adoption. If your veterinarian diagnoses the puppy with a serious health issue covered under the guarantee, you must provide us with a written statement from the veterinarian, including the diagnosis and details of the health issue.

2. Notification: You must notify us of the health issue within [5] days of the diagnosis. Please contact us at [puppalco23@gmail.com/+16835004440] to initiate the process.

3. Return or Replacement: Once we confirm the issue with the veterinarian’s documentation, we will offer one of the following solutions:

   • Replacement Puppy: We will provide a replacement puppy of equal value, subject to availability.
   • Partial Refund: In cases where a replacement puppy is not available or if you prefer a refund, we may issue a partial refund of the original purchase price.
   • We may also request the return of the puppy if a replacement or refund is processed.

Please note: Shipping costs for returning a puppy are the responsibility of the buyer, unless the puppy is defective or has a documented health condition.

4. Important Notes

• Proper Care: This Health Guarantee is void if the puppy is not properly cared for. Proper care includes providing food, water, exercise, and necessary medical attention, including regular veterinary checkups.
• Accidents and Injury: The Health Guarantee does not cover accidents, injuries, or conditions caused by abuse, neglect, or improper training.
• Post-Guarantee Care: After the health guarantee period expires, any future medical issues that arise are the responsibility of the owner. However, we are always available to offer advice and assistance if you need help caring for your puppy.

5. Limitations of the Health Guarantee

• No Coverage for Pre-existing Conditions: This Health Guarantee does not cover health issues that existed prior to the puppy’s adoption but were not detected at the time of sale.
• Non-transferable: This health guarantee is valid only for the original purchaser of the puppy and is non-transferable.

6. Additional Care and Support

We believe in supporting you and your puppy throughout their life. If you have any concerns or questions about your puppy’s health or care, feel free to contact us. We are happy to provide guidance, recommend training resources, or assist with any other issues you may encounter.

Contact Us for Health Guarantee Inquiries

If you have any questions about the health guarantee or need to file a claim, please contact us at:

• Email: [puppalco23@gmail.com]
• whatsapp Phone: [+16835004440]

We are dedicated to ensuring that your puppy starts their new life with you on the best possible note, and we stand behind the health and well-being of each puppy we sell.